1. Introduction
Welcome to GoViza! These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and any other interactions with GoViza. By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must refrain from using our website and services.
2. Services Provided
GoViza specializes in immigration consulting services, offering a range of solutions to assist clients in navigating the complex process of migrating to their desired destination. Our services include, but are not limited to, visa application assistance, profile evaluation, language coaching (IELTS, TOEFL, PTE), and personalized migration guidance.
2.1 Service Agreement
When you engage with GoViza, you enter into a service agreement based on the specific services you request. This agreement outlines the scope of services, fees, and obligations of both parties. You agree to provide complete and accurate information to the best of your knowledge, as any inaccuracies may affect the outcome of your application.
2.2 Payment Terms
Payment for GoViza’s services must be made in full before any service is rendered, unless a different arrangement has been agreed upon in writing. Payments are typically non-refundable, except as outlined in our refund policy (see Section 2.3). Payment methods accepted include credit/debit cards, bank transfers, and other forms of electronic payment.
2.3 Refund Policy
GoViza offers a transparent refund policy. Refunds are assessed on a case-by-case basis and are typically provided under the following circumstances:
- Service Non-Delivery: If GoViza fails to deliver the services outlined in the service agreement due to factors within our control, a partial or full refund may be granted.
- Client Withdrawal: If a client decides to withdraw from the service before it has commenced, a refund may be granted, minus any administrative fees or costs already incurred.
- Service Rejection: No refunds will be issued if services are rejected due to inaccurate or incomplete information provided by the client, or due to changes in immigration policies by the respective authorities.
2.4 Consultation and Advice
The advice provided by GoViza is based on the most current information available at the time of consultation. Immigration laws and policies are subject to change, and while we strive to provide accurate and up-to-date advice, we cannot guarantee the success of any visa application.
3. Client Responsibilities
Clients using GoViza’s services have several key responsibilities to ensure the successful processing of their immigration applications.
3.1 Accurate Information
Clients must provide accurate, complete, and truthful information when requested. This includes, but is not limited to, personal details, educational background, work history, financial information, and documentation required for visa applications. Failure to provide accurate information may result in delays, additional costs, or rejection of the application.
3.2 Documentation
Clients are responsible for submitting all required documentation in a timely manner. GoViza will provide guidance on what documents are needed; however, it is the client’s responsibility to ensure that these documents are authentic, complete, and submitted on time.
3.3 Compliance with Laws
Clients must adhere to all immigration laws, regulations, and requirements of the destination country. GoViza is not responsible for any legal violations by the client, including but not limited to overstaying a visa, unauthorized employment, or failure to comply with immigration authorities.
4. Use of GoViza Website
4.1 Website Content
The content provided on the GoViza website, including but not limited to text, graphics, logos, images, and other materials, is intended for informational purposes only. While we strive to keep the content accurate and up-to-date, GoViza makes no representations or warranties regarding the accuracy, completeness, or reliability of the content.
4.2 Intellectual Property
All content on the GoViza website is the intellectual property of GoViza and is protected by copyright, trademark, and other applicable laws. Unauthorized use, reproduction, distribution, or modification of any content on our site is strictly prohibited.
4.3 User Conduct
By using the GoViza website, you agree to abide by the following rules of conduct:
- Prohibited Content: You must not post or transmit any content that is illegal, harmful, offensive, or inappropriate.
- Unauthorized Access: You must not attempt to gain unauthorized access to any part of the website, other users’ accounts, or any systems or networks connected to the website.
- Disruption: You must not use the website in any manner that could disrupt, damage, or impair the site’s functionality or other users’ experience.
4.4 Third-Party Links
The GoViza website may contain links to third-party websites that are provided for your convenience. These links do not signify our endorsement of such third-party websites, and GoViza is not responsible for the content, privacy practices, or terms of use of these websites.
5. Limitation of Liability
GoViza shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services or website. This includes, but is not limited to:
- Application Delays: Any delays in processing due to factors outside GoViza’s control, such as changes in immigration laws, government processing times, or client-provided information.
- Application Rejections: Rejection of visa applications due to incomplete or inaccurate information provided by the client or changes in immigration policies.
- Loss of Data: Any loss or corruption of data during the transfer or storage of information related to your application.
6. Confidentiality and Privacy
GoViza is committed to protecting your privacy and maintaining the confidentiality of your personal information.
6.1 Data Protection
We collect and process your personal information in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
6.2 Confidential Information
GoViza will not disclose any confidential information provided by the client to third parties without the client’s express consent, except as required by law or as necessary to fulfill our obligations under these Terms.
7. Changes to Terms and Conditions
GoViza reserves the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on our website. It is the responsibility of the client to review these Terms periodically for any updates or changes.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising out of or related to the use of GoViza services or website shall be resolved through binding arbitration or in the courts of [Your Jurisdiction].
9. Refund Policy
GoViza has a clear and fair refund policy to ensure that our clients feel secure in their transactions with us.
9.1 Eligibility for Refund
Refunds may be issued under the following circumstances:
- Service Not Provided: If GoViza fails to provide the services outlined in the service agreement, a refund may be issued.
- Service Cancellation by GoViza: If GoViza cancels a service for any reason, a partial or full refund may be issued.
- Client Cancellation: If a client decides to cancel a service before it has commenced, a refund may be issued, minus any administrative fees or costs already incurred.
9.2 Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- Incorrect or Incomplete Information: If the client provides incorrect or incomplete information, leading to the rejection of the application.
- Government Policy Changes: If changes in immigration policies affect the outcome of an application after the service has commenced.
- Change of Mind: If the client changes their mind after the service has commenced.
9.3 Refund Process
To request a refund, clients must submit a formal request to GoViza within [specific time frame, e.g., 30 days] of the payment. GoViza will review the request and respond within [specific time frame, e.g., 14 days] with a decision. If approved, refunds will be processed using the original payment method.
10. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
- Email:support@go-viza.com
11. Entire Agreement
These Terms constitute the entire agreement between you and GoViza regarding the use of our services and website, superseding any prior agreements or understandings.
12. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.